TixTrack
TixTrack is an innovative technology company leading the digital transformation in ticketing solutions for the Arts, Attractions, and Live Entertainment industries. By breaking away from inefficient traditional systems, TixTrack offers state-of-the-art platforms that enhance guest experiences, empower data-driven decisions, and improve operational efficiency for venues. With solutions like Nliven for reserved seating and Ticketure for general admission and membership management, TixTrack provides customizable and scalable ticketing options, complete with mobile ticketing, analytics, secure payment processing, and social media integration. With a mobile-first design and powerful business intelligence tools, TixTrack continues to push the boundaries of ticketing technology.
Ticketing • Ecommerce • Live events • analytics • Tickets
Customer Success Specialist
March 1
🏄 California – Remote
⛰️ Colorado – Remote
+11 more states
💵 $55k - $70k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
TixTrack
TixTrack is an innovative technology company leading the digital transformation in ticketing solutions for the Arts, Attractions, and Live Entertainment industries. By breaking away from inefficient traditional systems, TixTrack offers state-of-the-art platforms that enhance guest experiences, empower data-driven decisions, and improve operational efficiency for venues. With solutions like Nliven for reserved seating and Ticketure for general admission and membership management, TixTrack provides customizable and scalable ticketing options, complete with mobile ticketing, analytics, secure payment processing, and social media integration. With a mobile-first design and powerful business intelligence tools, TixTrack continues to push the boundaries of ticketing technology.
Ticketing • Ecommerce • Live events • analytics • Tickets
📋 Description
• Proactively engages and partners with customers to understand their business, drive adoption, and ensure a positive experience with our Ticketure product. • Focuses on building strong relationships, providing product guidance, and ensuring customers achieve their desired goals. • Works closely with Customer Experience, Ticketing Services, Sales, and Product teams to track key performance metrics, identify opportunities for customer improvement, and provide actionable insights to drive customer retention, satisfaction, and growth. • Reports directly to the Customer Success Manager. • Full-time and fully remote position, with occasional travel or in-person meetups if needed.
🎯 Requirements
• Bachelor’s degree in Business, Computer Science, or related field • Two or more years of experience in a fast-paced, multi-customer role, preferably in Customer Experience, Support, SaaS, or a customer-centric industry • Experience with customer success/experience platforms (e.g., HubSpot, Zendesk, etc.) • Proven track record of capturing critical data insights to further drive Customer Experience capabilities/outcomes
🏖️ Benefits
• Annual bonus based on performance and company success • 100% paid medical, dental and vision benefits for employee and dependents • Company-paid life insurance • Traditional and Roth 401k plans • Paid parental leave • Volunteer days off • Working abroad opportunities • Learning & development opportunities with company reimbursement for eligible educational expenses • Flexible scheduling • Generous PTO and holiday schedule • Remote work environment
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