Drata
Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company’s security controls, streamlining workflows to ensure audit-readiness. The platform provides solutions for startups, growth, and enterprise companies to scale and enhance their compliance programs. It covers a variety of frameworks including SOC 2, ISO 27001, HIPAA, GDPR, and FedRAMP. Drata offers integrations with various systems and promotes automation and customization in managing compliance processes, helping companies maintain compliance effortlessly through adaptive automation and deep integrations with existing IT ecosystems.
compliance • cybersecurity • automation • SOC 2 • ISO 27001
Customer Success Manager - Emerging
March 1
Drata
Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company’s security controls, streamlining workflows to ensure audit-readiness. The platform provides solutions for startups, growth, and enterprise companies to scale and enhance their compliance programs. It covers a variety of frameworks including SOC 2, ISO 27001, HIPAA, GDPR, and FedRAMP. Drata offers integrations with various systems and promotes automation and customization in managing compliance processes, helping companies maintain compliance effortlessly through adaptive automation and deep integrations with existing IT ecosystems.
compliance • cybersecurity • automation • SOC 2 • ISO 27001
📋 Description
•You embody Drata’s core values in your work as a customer success manager. •You help drive customer journey and customer lifetime value. •You obsess over customer success through proactive engagement with data. •You serve as a resource to emerging markets customers collaborating closely with a team of CSMs. •You own a book of business with approximately 400 customers along with AM counterparts. •You engage with customers to ensure they are adopting Drata effectively. •You provide proactive and reactive support to customers along their journey. •You schedule and conduct meetings with customers to work through their challenges. •You work collaboratively to identify value and revenue opportunities for customers.
🎯 Requirements
•2-3 years in a Customer Success Management role required, working in Shared Success and/or technical teams is a plus. •Power user/expertise in Slack, Zoom, Google Workspace/GSuite, and CRM systems (Catalyst, Totango, Salesforce, etc.), Front/shared inbox software required •Experience with Jira/ticketing, Gong, Sigma/data dashboards, calendaring software, Notion preferred. •Experience in B2B SaaS required.
🏖️ Benefits
•Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge •HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan) •100% paid short and long term disability plus life + AD&D benefits •Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities •Flexible Time Off: Flexible vacation policy for strong, fully charged batteries •16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child •Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office •401K: Reach your financial goals while reducing your taxes
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🇺🇸 United States – Remote
💵 $70k - $100k / year
💰 $2.4M Pre Seed Round on 2023-08
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
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