Customer Success Manager

9 hours ago

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Spaceback Social Display

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Social Media • Advertising • Programmatic • User Experience • Technology

11 - 50

💰 Convertible Note on 2017-12

Description

• A Customer Success Manager is the primary point of contact for strategic and growing customer accounts, with an enthusiastic aim of driving revenue and adoption of Spaceback’s platform. • Your involvement will span all touchpoints of the client lifecycle including: platform training & onboarding, strategic campaign planning, creative build support, troubleshooting, and campaign monitoring & reporting. • Your mastery of our product offering will help shape its future by providing product feedback and enhancement requests. • A typical day may include promptly responding to client inquiries, reviewing creatives, providing sales support, monitoring creative performance, compiling performance reports, leading demonstrations, collaborating with teams, and maintaining understanding of the digital media landscape.

Requirements

• 1-2 years of experience in digital media planning and buying, with programmatic and social media being a plus • Excellent communicator, both written and verbally presenting • Excited about the opportunity to develop relationships with clients all around the world • Willing to teach what you know and eager to learn what you don’t • Strategic thinking with proactive client service skills • Enjoys the thrill and unique opportunities/challenges of helping to grow a fast-paced startup • Self-motivated to do your best even if no one is watching • Always looking for opportunities to improve, both yourself and the product • Thrive in the face of obstacles and uncertainty • Values autonomy and embraces the responsibility associated with it • Familiarity with the ad tech landscape • Experience working with a DSP (demand side platform), Social Media Advertising, and Google Campaign Manager • Google Enterprise Suite • Data analysis tools - pivot tables make you smile