Customer Success Manager

July 24

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Riverside Insights

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Providing Insights That Elevate Potential

Assessment • Education • K-12 • Clinical and Special Needs • Psychology

201 - 500

Description

• Enhance customer retention and satisfaction rates by ensuring effective onboarding and ongoing support for our customers. • Collaborate with the Growth team to identify and capitalize on opportunities for revenue growth through upselling and expanding customer accounts. • Maintain high levels of customer satisfaction and retention through proactive support and collaboration. • Advocate for customer needs and feedback on product improvements. • Collaborate with ESGI’s marketing, product, and training teams to identify and address new customer needs or onboarding improvements. • Collaborate with Customer Support to review and enhance processes and communication to drive growth.

Requirements

• 3+ years of experience in EdTech (customer success or account management) • A focus on early education (PK-5), preferred • Exceptional communication skills • Proactive account management and detail driven • Highly customer-centric mindset • Exceptional collaboration skills • Strong organizational skills • Effective time management skills • Teaching or previous training experience a plus

Benefits

• Medical, Dental, and Vision plans • Company paid basic life and AD&D insurance • Company paid short-term and long-term disability • Supplemental life insurance options • Company paid Employee Assistance Program (EAP) • Retirement plan with discretionary company matching • Flexible Spending Account (FSA) and Health Savings Account (HSA) options • Premium subscription to Calm for employee and dependents • Company paid time off (PTO) • 13 named holidays, 2 floating holidays, and 4 early-release half days • Flexible work arrangements • Work-from-home expense reimbursement • Tuition Reimbursement Program • Company orientation and 30/60/90 Day Onboarding