Client Success Specialist - Cryptocurrency

5 days ago

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Caleb & Brown

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High Volume Transactions • Personal Brokers • Digital Asset Security • Cryptocurrency Accounting • ICO Liquidation and Consultation

51 - 200

Description

• Are you passionate about delivering exceptional client experiences and excited to work in the dynamic cryptocurrency industry? • Caleb & Brown, a leading global crypto brokerage, is seeking a motivated and client-focused individual to join our team as a Client Success Specialist. • In this role, you'll support our global client base by ensuring seamless transactions, solving problems, and building lasting relationships. • Provide prompt, friendly, and professional support via chat, phone, and email channels. • Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes. • Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals. • Monitor and facilitate client transactions to ensure a seamless experience. • Handle and resolve unique or complex client cases in collaboration with cross-functional teams. • Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce. • Triage internal support tickets and contribute to debugging product-related issues. • Contribute to improving client support processes and delivering a 5-star service across all touchpoints. • Build long-term relationships with clients, fostering trust and satisfaction.

Requirements

• Excellent communication skills in written and verbal English. • Strong problem-solving and analytical skills with attention to detail. • Ability to multitask and thrive in a fast-paced environment. • Empathy, patience, and a client-focused mindset. • Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided). • Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory.