Customer Success Manager - Central

November 28, 2024

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BuildOps

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🏢 Enterprise

💰 $50M Venture Round on 2023-05

Description

• Build strong relationships with key customer stakeholders to ensure customers are getting maximum value from our products. • Become a BuildOps product expert to teach and enable customers to utilize our platform to its full potential. • Identify customer’s business workflows, pain points, and goals to develop solutions and workflows that meet their goals. • Monitor customer health metrics and usage data to proactively address issues and drive adoption. • Collaborate with our support team to submit support tickets and provide guidance to resolve customer escalations swiftly. Be the voice of our customer for our product team to assist in product enhancements. • Develop customer references, success stories, and identify referral and expansion opportunities. • Work in a highly collaborative environment to share knowledge and best practices to continuously improve our success team. • Travel onsite to our customers’ office locations in order to assist with their initial BuildOps implementation and develop success plans. Up to 50% travel target for the position

Requirements

• Customer success, account management, or relationship management experience. • Extraordinary people skills: must be empathetic, patient, confident, and able to interact well with a broad spectrum of personality types. • Excellent written and verbal communication skills. Ability to explain complex concepts, software workflows, and answer questions in a clear and concise manner. • Highly organized and ability to manage multiple customer accounts and prioritize work based on company and customer goals. • Self-motivated, fast learning and ability to thrive in a fast paced, dynamic startup environment • Prior experience or ability to learn internal tools including Salesforce, Gainsight, Service Cloud, and Jira. • B.A. or B.S. degree

Benefits

• $70-100K base + bonus and equity. • A comprehensive benefits package • Unlimited paid time off • This is a hybrid role based in US. (3 days a week in office) • Company events like BBQs and team-building activities, both in-person and virtual • Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!) • The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers