Customer Success Manager

December 3, 2024

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Traliant

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Custom Training Videos • Compliance • Training • eLearning • Workplace Violence Prevention

51 - 200 employees

Founded 2016

📋 Compliance

📚 Education

👥 HR Tech

Description

• As a Customer Success Manager (CSM), your primary responsibility is to ensure the satisfaction and success of our customers throughout their journey with our company. • You will act as the main point of contact for clients, understanding their growth and renewal needs, resolving issues, and fostering long-term relationships. • By providing guidance, support, and advocating for their interests, you will drive add on sales to contribute to the growth of the business and maintain high levels of customer retention.

Requirements

• 5+ years of proven experience and success in a b2b customer-facing role, such as customer success, account management, or sales. • Proven record of growing/expanding accounts through cross-sell and upsell • Excellent interpersonal and communication skills, with the ability to build rapport and effectively convey complex information to diverse audiences. • Strong problem-solving abilities, with a proactive and solutions-oriented mindset. • At least 3 years of experience using Salesforce as a CRM, and at least 1 year of experience using Gong and automated e-mail cadence tools (ie Salesloft, Gong Engage). • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously, and strong pipeline management. • A passion for delivering exceptional customer experiences and driving positive outcomes for clients and the business.

Benefits

• Medical, dental and vision insurance • 401K • Generous PTO, paid sick and safe time, and paid holidays • Employer paid life, short-term and long-term disability insurance • Paid Parental Leave • Weekends start at 3PM on Fridays • Employee Resource Groups • Discounts on entertainment • Wellness program • Pet insurance • EAP for you and your household • Company swag!