Enterprise Customer Success Manager

October 31

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LVT (LiveView Technologies)

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Live Streaming Video • Data Aquisition • Off-Grid Power and Communication Systems • Mobile Video / Instrumentation Trailers • Video Software as a Service (VSaaS)

501 - 1000 employees

🔐 Security

☁️ SaaS

🔧 Hardware

Description

• ABOUT LVT: LVT is on a mission to make the world safer through security hardware that runs on our SaaS platform. • ABOUT THIS ROLE: As an Enterprise Customer Success Manager, you will be the primary point of contact for our enterprise-level clients. • Customer Relationship Management: Develop and maintain strong, strategic relationships with key stakeholders within client organizations. • Onboarding and Implementation: Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients. • Training and Education: Conduct training sessions to educate clients on the full capabilities of our products. • Account Health Monitoring: Proactively monitor customer accounts to identify potential issues and address them before they escalate. • Renewal Management: Collaborate with the sales team to ensure timely renewal of contracts. • Feedback Collection: Gather feedback from customers and communicate insights to internal teams for product improvement.

Requirements

• Bachelor's degree in Business, Marketing, or a related field. • Proven experience in a customer success or account management role, preferably in the enterprise technology sector. • Strong understanding of video surveillance, analytics, or related technologies. • Excellent communication and interpersonal skills. • Ability to analyze data and derive actionable insights. • Proactive problem-solving skills and a customer-centric mindset.

Benefits

• Comprehensive health, vision, and dental benefits for you and your family. • 401(k) with up to 4% match • Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being • Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success. • Paid Parental Leave - To help your growing family while you're away from work. • Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse. • Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year. • Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness. • And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.