Enterprise Customer Success Manager

17 hours ago

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Logo of LVT (LiveView Technologies)

LVT (LiveView Technologies)

Live Streaming Video β€’ Data Aquisition β€’ Off-Grid Power and Communication Systems β€’ Mobile Video / Instrumentation Trailers β€’ Video Software as a Service (VSaaS)

501 - 1000

Description

β€’ ABOUT LVT: LVT is on a mission to make the world safer through security hardware that runs on our SaaS platform. β€’ ABOUT THIS ROLE: As an Enterprise Customer Success Manager, you will be the primary point of contact for our enterprise-level clients. β€’ Customer Relationship Management: Develop and maintain strong, strategic relationships with key stakeholders within client organizations. β€’ Onboarding and Implementation: Collaborate with internal teams to ensure a smooth onboarding process for new enterprise clients. β€’ Training and Education: Conduct training sessions to educate clients on the full capabilities of our products. β€’ Account Health Monitoring: Proactively monitor customer accounts to identify potential issues and address them before they escalate. β€’ Renewal Management: Collaborate with the sales team to ensure timely renewal of contracts. β€’ Feedback Collection: Gather feedback from customers and communicate insights to internal teams for product improvement.

Requirements

β€’ Bachelor's degree in Business, Marketing, or a related field. β€’ Proven experience in a customer success or account management role, preferably in the enterprise technology sector. β€’ Strong understanding of video surveillance, analytics, or related technologies. β€’ Excellent communication and interpersonal skills. β€’ Ability to analyze data and derive actionable insights. β€’ Proactive problem-solving skills and a customer-centric mindset.

Benefits

β€’ Comprehensive health, vision, and dental benefits for you and your family. β€’ 401(k) with up to 4% match β€’ Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being β€’ Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success. β€’ Paid Parental Leave - To help your growing family while you're away from work. β€’ Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse. β€’ Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year. β€’ Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness. β€’ And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.

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