Customer Success Manager, French Speaking

October 31

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VideaHealth

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Description

•About Us: VideaHealth is a cutting-edge AI-powered solution for dentistry. •About the Position: We are looking for a Customer Success Manager responsible for managing pilot customers. •Key Responsibilities: Own the client relationship, drive product adoption and ensure client delight.

Requirements

•3+ years client success experience •Fluent in English and French •Dental, DSO, healthcare industry, digital therapeutics, or digital healthcare background •Start-up experience and ability to operate in a fast paced, ambiguous environment •Ability to solve problems quickly and creatively in a highly collaborative environment •Adept at managing multiple stakeholders internally and externally with differing seniority •Proven track record of exceeding ARR goals and client satisfaction across a book of business •Ability to develop strategic client strategies to support retention and client growth via cross-selling or up-sell initiatives •Strong customer data analysis skills highlighted by ability to take learnings and turn them into actionable insights and tactics that drive product adoption •Highly organized, able to multitask, and easily adapts and responds to change •Strong communication skills. Ability to simplify and convey complex information in a confident and articulate manner while effectively communicating across various target audiences •Comfortable conducting product demonstrations and presenting virtually or in-person •Growth mindset: always looking for an opportunity to learn, grow, and give/receive feedback •Willingness to travel up to 40% including internationally