Client Success Manager

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Lead Generation • Real Estate • Marketing Technology • Search Marketing • Ad Tech

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Description

• Client Success Managers are at the forefront of delivering exceptional experiences to our clients • They serve as the primary point of contact for clients, addressing escalated issues and fulfilling special requests promptly and effectively • Manage client relationships within the Client Success Manager’s book of business • Identify and capitalize on upsell and cross-sell opportunities through strategic recommendations to clients • Assume primary responsibility for an assigned segment of our client base • Communicate with clients via phone and email in a timely manner to provide high-level customer support • Develop strong client relationships to enhance client retention • Professionally address escalated issues and troubleshoot problems as they arise • Consistently follow up with clients as needed to ensure satisfaction and address any concerns • Collaborate with the product support team to investigate and resolve issues and software bugs appropriately • Proactively evaluate client health and schedule and conduct check-in calls with clients • Complete special projects and become a subject matter expert for new aspects of our product • Gain expertise in our product and the real estate space, confidently speaking to these subjects • Collaborate with sales, billing, marketing, international, and technical teams on special projects

Requirements

• Previous experience managing an assigned book of business in customer service, coaching, training, Sales or account management role • Can site specific examples where the candidate has made recommendations to clients that resulted in upsell and cross sell opportunities • Ability to facilitate the solution to complex issues and requests • Has previous experience working in a fast paced, dynamic environment (start up experience is a plus) • Proactive, goal oriented mindset • Consistent work habits and strong work ethic • Strong technical and organizational skills • Ability to multitask, and work independently toward deadlines • Strong written and verbal communication skills, and attention to detail • Positive demeanor, trustworthy character • Ability to take the initiative and see projects and tasks through to completion • Ability to understand and convey detailed information about our services and systems • Understanding of real estate and the real estate profession a plus, but not necessary • Undergraduate degree preferred

Benefits

• starting pay from $55K to $70K plus bonus depending on experience • medical, dental, and vision benefits • paid holidays, vacation, and sick days • a 401(k) • paid monthly parking (if applicable) • an extremely nice, supportive group of people as your co-workers