Customer Success Manager

October 28

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Toku

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Description

• About Toku • At Toku, we are a high-tech global compensation and employment platform, offering the unique capabilities of real-time tax calculations, unified global API for employment solutions, and seamless ability to process non-cash compensation such as stock or token grants. • As a result, Toku has become a fundamental partner for crypto companies and their law firms for token generation events (TGE) and launches. • Our newest flagship product — Token Grant Administration (TGA), a token cap table management/system of record for every token for every founder, employee, investor, went from product launch in October to billions of dollars in on-platform value. • Toku raised $20 million from a consortium led by Blockchain Capital with Protocol Labs, GMJP, OrangeDAO, Orrick, Reverie, Quantstamp, Next Web Capital, and prominent angel investors including Protocol Labs founder Juan Benet and Alchemy co-founders Nikil Viswanathan and Joe Lau. • Read more about Toku in Fortune, Yahoo Finance, and CoinDesk. • To learn more, check our website. • About the Role • Toku is looking for a Customer Success Manager focused on developing and maintaining relationships with customers. • Your job is to ensure that our customers love working with Toku. • The role involves solving any problems regarding payroll, employment, token grants, and immigration - globally. • Our Customer Success teams are subject matter experts on managing payroll and token grants. • We require every team member to have a background in payroll, either in-house or at a payroll provider/EOR. • This hands-on role combines foundational expertise in payroll with customer relationship management. • The ideal candidate will ensure payroll accuracy and compliance while acting as a trusted point of contact for clients and delivering excellent service and support.

Requirements

• Bachelor's degree in a relevant field or equivalent practical experience. • 3+ years in a payroll role either in-house or at an external payroll provider • Experience in managing internal and external stakeholders, resolving problems while managing relationships. • Excellent written and verbal communication skills to effectively engage and build rapport with customers. • Customer-centric mindset, with a genuine passion for helping customers succeed. • Strong problem-solving abilities with a focus on delivering solutions. • Analytical mindset with the ability to leverage data to make informed decisions and recommendations. • Self-motivate, proactive, independent worker that thrives in a fast-paced environment.

Benefits

• Remote-first work culture • Flexible working hours • Competitive salary • Competitive equity • Apple laptop