Enterprise Customer Success Manager

October 26

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Economic Development • Labor Market Data • Economic Impact Analysis • Business Development • Higher Education

501 - 1000

Description

• The Customer Success Manager (CSM) will develop customer relationships that promote retention and loyalty. • They will work closely with internal and external customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. • The CSM will play a critical role in ensuring our customers achieve their desired outcomes, are satisfied with our products and services, and ultimately realize the value they expect from their investment.

Requirements

• 4+ years in Customer Success, Account Management, or similar role, that includes customer retention, growth, adoption and issue resolution. • Bachelor’s degree preferred • Customer management experience in a software, data or SaaS environment preferred. • Sales/selling methodology and techniques • Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services, Marketing, Product, etc.). • Consistent track record to collaborate and build positive relationships with customers including the executive level. • History of presenting compelling presentations to executive level customers contacts and internal stakeholders. • Extensive experience analyzing data and being able to make meaningful deductions from the data.