Client Success Specialist

July 31

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Tiny Spoon Chef

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Tiny Spoon Personal Chefs create exceptional meals in your home, customized to every detail!

Personal Chef • Food • High Touch • Local • Farmers Market

11 - 50

Description

• Oversee communications and provide mentorship to the other members of our Client Success Team. • Conduct client sales calls with a focus on building and maintaining strong relationships to understand their unique needs and preferences. • Harness the full power of HubSpot to keep track of our client interactions, ensuring no customer query goes unanswered. • Act as one of the primary points of contact for our clients and team of chefs. • Work closely with the other Client Success team members and chefs to ensure strong internal communication. • Monitor, track, and analyze client feedback to identify areas for improvement. • Collaborate with cross-functional teams to ensure the successful implementation of new clients and services. • Manage client issues and escalations, ensuring timely resolution and follow-up. • Develop and maintain a strong knowledge of our offerings and the industry as a whole. • With scheduling, you'll be the traffic cop routing information to get everyone where they need to be when they need to be there.

Requirements

• Strong leadership skills • Strong communication and interpersonal skills. • Ability to build strong relationships with clients. • Ability to work independently and proactively in a fast-paced environment. • Exceptional problem-solving skills. • Strong analytical skills to identify trends and opportunities for improvement. • Exceptional time management.

Benefits

• Retirement Plan (401k) • 401k Matching • Short & Long Term Disability • Health & Dental Insurance • Life Insurance • Paid Time Off • Profit Sharing