Enterprise Customer Success Manager - USA

July 28

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Smartcat

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The essential language AI platform for global enterprise.

Translation • Software • Localization • Automation • SaaS

51 - 200

Description

• Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. • Smartcat develops collaboration software that allows a multi-sided marketplace of brands, agencies, and freelance linguists to translate content together. • Your mission is to help our users achieve measurable success thanks to our unique all-in-one platform and drive a 100% QoQ utilization growth of the customer portfolio under your management while maintaining a high retention rate.

Requirements

• Proven successful experience in localization operations or account management (account management, project management, or vendor management) in the implementation of efficient and measurable processes and a good understanding of translation technologies is highly preferred • Five years of experience in customer success or account management within B2B SaaS or in a well-established translation company • Ability to understand the Smartcat product vision and platform functionality in depth. We are building a market network for the global industry, engaging several sides of the marketplace, and running several products combined in the all-in-one platform offering • Strong data analysis skills coupled with the ability to uncover and demonstrate value to customers • Integrity, full commitment, and a strong sense of ownership • Fanaticism for customer success and satisfaction: we can only succeed with happy, healthy customers • Eagerness for success and an aggressive mindset towards growth • Openness to feedback and alternative opinions and ideas • Excellent communication skills and fluency in English, both written and spoken, to interact with colleagues, customers, and partners. Knowledge of other European languages is a plus • Readiness to work in a highly intense cross-functional startup environment, requiring extreme focus, a sense of urgency, and persistence to breakthrough • Exceptional commitment to evidence- and data-informed decision-making • Comfortable working with remote teams across time zones • Easy going personality, high tolerance to cultural differences

Benefits

• Innovating the $50 Billion industry • High-impact role enabling innovation and inclusion in organisations • Fully remote team of high-performers • Join the rocketship to scale-up 10x and beyond together • Celebrating diversity