Customer Success Manager

July 29

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Sitetracker

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We power the rapid deployment of tomorrow's infrastructure. Deploy what's next.

project management • cloud software • smart city • utilities • alternative energy

201 - 500

Description

• Work with cross-functional teams to learn the Sitetracker product and capabilities. • Undertake internal certification to accelerate your product knowledge and onboarding. • Work closely with customer success, and other teams, to establish yourself internally. • Meet and familiarize yourself with customers within your book of business. • Establish and become the main point of contact for your customers. • Establish cadence and regular interaction with your customer base. • Be a trusted advisor and advocate for your customers. • Partner with your customer’s leadership to develop a blueprint for success. • Understand the customer’s business goals and objectives. • Identify and measure potential new KPIs for your customers. • Align your customer goals with Sitetracker functionality and roadmap. • Create an action plan to deliver against goals, KPIs, and functionality. • Identify additional revenue-generating opportunities. • Masterfully articulate the Sitetracker value proposition. • Ensure you have referenceable customers to support a wider global sales effort. • Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge. • Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors. • Continue to develop a strategic account plans for your customers to support product expansion and ensure customer retention. • Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customizations, or enhanced product functionality. • Establish yourself as an integral part of the US customer success team. • Lead by example and welcome new CSMs as they join the US team.

Requirements

• Adept at creating and executing a success plan; with a particular focus on business outcomes or business value realization for the customer. • Demonstrated experience working with mid-tier customers, ideally $100k - $500k annual contract value. • Ability to work with multiple customers across many industries. • History of working closely with senior stakeholders within a customer environment. • Ability to identify, deliver and demonstrate a solution’s value to customers. • Ability to create and deliver a high-touch communication plan. • Technical aptitude and understanding of a deployed solution. • You are a self-starter and committed to personal development. • History of passion and enthusiasm for customer success.