Customer Success Strategist

July 31

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SmartBug Media

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Globally recognized Intelligent Inbound® marketing agency here to support your revenue growth.

inbound marketing • content marketing • web design • web development • social media

51 - 200

Description

• The Customer Success Strategist will report to the Director of Customer Success. • You will build the systems and processes required for your clients to identify and resolve customer concerns, monitor customer health metrics, launch feedback surveys, and optimize the overall customer experience. • You will work closely with the SmartBug account strategist team and other cross-functional teams to ensure alignment with overall business objectives. • You will develop and execute cross-sell and upsell strategies for your clients.

Requirements

• Bachelor’s degree in Marketing, Business Administration, Communications, or a related field. • Minimum of 5 years of experience in customer success strategy and execution. • Proven experience with HubSpot Service Hub and a deep understanding of the HubSpot ecosystem. • Expertise in customer success outside of the HubSpot software ecosystem, with experience with additional service and ticketing systems such as Zendesk. • Experience in setting and achieving annual and quarterly goals for clients. • Demonstrated ability to build and maintain a positive and productive team spirit without sacrificing client goals and adhering to SmartBug values. • Strong interpersonal skills. • Demonstrated ability to ensure high client satisfaction and retention and achieve sales and ROI goals. • Exceptional communication and presentation skills. • High level of organization, attention to detail, and the ability to manage multiple priorities. • Strong problem-solving capabilities and the ability to navigate complex challenges. • High level of integrity, work ethic, and professionalism.

Benefits

• Annual Salary between $70,000 - $90,000 DOE • Health insurance with company contribution • Paid maternity and paternity leave • Paid vacation • Paid time off • Unlimited sick time • 4-week paid sabbatical every 5 years of employment • Monthly remote work allowance • 401(k) with employer matching • Flexible spending plan • Company-funded short-term disability and life insurance • Long-term disability • Annual leadership conference, SmartBugaPalooza • Training budget • The flexibility of working remotely • MacBook Air issued to you at time of hire