Customer Success Manager
July 26
Description
• Thrive helps individuals improve well-being through AI-powered behavior change technology. • Oversee customer lifecycle, ensuring effective delivery and ongoing support. • Analyze customer data to create business value and improve relationships. • Collaborate with sales team for renewals and expansions. • Share customer insights to influence product management and growth.
Requirements
• BA/BS degree or relevant work experience • 5+ years demonstrated success in customer success role, ideally with 2+ at a SaaS technology company • Strong communication, analytical, problem-solving and project management skills • Experience using Salesforce, G-Suite, Microsoft products, Zoom • Working knowledge of other data and/or customer management tools like Coda and Looker is a plus
Benefits
• Medical, dental and vision coverage + 401k program with company match • Generous paid time-off programs
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