Manager - Customer Success, Public Sector

4 days ago

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Cribl

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501 - 1000

Description

• Cribl is looking for an outstanding, results-driven Customer Success leader to join our team. • As the Manager of Customer Success, you will be responsible for leading a team of Public Sector Customer Success Engineers (CSEs). • You will drive the achievement of regional results, develop the technical expertise of your team. • Coach them to gather insights and identify ways to improve each step in the customer lifecycle. • Ensure customers realize value from their investment in the Cribl ecosystem. • Work cross-functionally with teams to position Cribl as the leader in observability.

Requirements

• 3+ years people management experience with Customer Success, technical consulting, professional services or related customer-facing organization • Background of successfully selling to the US Federal Government (CIV, DoD, IC and leverage the Channel and FSI Communities) and State & Local Government • Experience hiring and developing a high performing team • Experience managing a portfolio of customers to drive product adoption, or responsible for delivering complex customer projects • Experience managing a highly technical team • Proven ability to manage competing priorities in a fast-paced environment • Travel a couple of times per quarter or more as the business requires

Benefits

• Health insurance • Dental insurance • Vision insurance • Short-term disability • Life insurance • Paid holidays • Paid time off • Fertility treatment benefit • 401(k) • Equity • Eligibility for a discretionary company-wide bonus