Client Success Manager

October 25

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LINQ

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K-12 Enterprise Management • K-12 Financial Software • K-12 Accounting Software • K-12 Foodservice Management • School Communications Software

201 - 500

Description

• We are a national, innovative, high-growth software company devoted to K12 education administration. • Our products beat the competition by focusing on all business operations of K12 schools. • LINQ is on a mission to empower central office heroes who make K-12 districts and schools stronger. • We respect each other and collaborate for continuous improvement in a team environment. • Our customers say we work efficiently and always strive to provide the proper solution.

Requirements

• Bachelor's Degree or equivalent experience • 3-5 years of experience in a client-facing role, preferably in account management or customer success. • Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. • Proven track record of managing client relationships and driving customer satisfaction. • Demonstrable self-starter, curious, and solution focused • Excellent problem-solving skills and the ability to think strategically to identify opportunities for client success. • Experience working in a fast-paced environment with the ability to adapt to changing priorities. • Expert level time management & prioritization skills • Proficiency in CRM software (e.g., Salesforce) and other relevant tools is a plus. • Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work • K12 Experience Preferred, but not required • Must be able to travel 20-25%

Benefits

• Remote working environment • Ability to work in a physical office, if near one of our offices (Wilmington, Irvine, and Austin) • One America 401k plan with 4% employer matching on total earnings, not just base (100% fully vested) • Company Bonus Plan or Target Sales Commission Plan • Flexible Open Paid Time Off Plan • Paid Parental Leave Policy • 10 paid holidays • 16 hours of paid volunteer time • Blue Cross Blue Shield benefit network (medical/dental/vision) • Low-deductible PPO option or HDHP option with employer contributed HSA • Dental with child orthodontia • 100% Employer paid Short Term Disability/Long Term Disability/Basic Life/Accidental Death & Dismemberment Insurance • Health and wellness benefits including gym and Headspace reimbursement • Professional development opportunities