Manager, Customer Success, Inpatient Flow

October 25

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LeanTaaS

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lower wait times • nurse & patient satisfaction • predictive modeling • data science • patient access

201 - 500

💰 $130M Series D on 2020-12

Description

• We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. • More than 180 health systems and over 1,000 hospitals and centers across 49 states rely on our award-winning products to increase patient access, decrease wait times, and reduce healthcare delivery costs. • We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. • We have been named among the top 100 AI companies in the world. • The Manager of Customer Success is a strategic and supportive partner for our customers at every stage of their life cycle. • They are focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping cross functional teams such as sales, marketing, engineering and product.

Requirements

• A strong commitment to customer success, with a focus on ensuring customer happiness, effective problem solving, and retention • Experience leading and developing high-performing teams, leveraging 8+ years of industry experience, including 5+ years in client-facing roles and 2+ years in progressive management • Strong quantitative background (Bachelor's degree minimum, Master's preferred) to effectively manage data-driven products and drive software adoption • Expertise in change management, performance optimization, and executive communication, including the ability to address escalated issues with C-level stakeholders • Experience Implementing and refining customer success best practices, fostering a culture of continuous improvement and excellence in service delivery • Willingness and ability to support our West Coast customers and work West Coast hours