Customer Success Manager

October 20

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QCSS Health

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Description

• Develop strong knowledge of our Healthcare SaaS Solutions • Manage all aspects of client relationship and work with clients in consultative manner by understanding needs and providing strategic and tactical advice • Complete in-depth data analysis in support of customer accounts • Perform monthly or quarterly account reviews and updates • Document and communicate customer needs to product management team • Communicate new features, encourage adoption, and lead training • Effectively communicate and coordinate with the sales and marketing • Support sales and growth initiatives

Requirements

• 5 - 7 years working for a healthcare software business or within a healthcare environment • Experience managing customer relationships with proven success in account management and/or territory management • Knowledge of healthcare IT systems , healthcare assessments, and value-based care • Detail oriented, self-starter with a desire to learn and take on new responsibilities • An entrepreneurial, energetic, and optimistic attitude • A strong work ethic and willingness to learn • Excellent written and oral communication skills • Proficiency in Microsoft Excel, PowerPoint, and Word