Network Coverage
Business Technology Management • Cloud Services • Server Management & Deployment • Networking Infrastructure • Data & Security Management
Client Success Manager
October 28
Network Coverage
Business Technology Management • Cloud Services • Server Management & Deployment • Networking Infrastructure • Data & Security Management
Description
• Client Success Manager will ensure clients' success by aligning services with business objectives. • Foster client relationships, drive satisfaction, and promote client base growth and retention. • Monitor health of client accounts and identify opportunities for improvement and growth. • Establish quality assurance processes and monitor SLAs and KPIs. • Identify upselling opportunities and manage contract renewals. • Analyze client feedback and maintain effective communication.
Requirements
• Proven experience in customer success, account management, or similar role. • Preferably in the IT industry. • Strong technical acumen and the ability to understand complete IT solutions. • Exceptional communication and interpersonal skills. • Excellent problem-solving and analytical abilities. • A proactive and client-centric mindset. • Strong project management skills. • Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
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