Network Coverage
Business Technology Management • Cloud Services • Server Management & Deployment • Networking Infrastructure • Data & Security Management
201 - 500
💰 Private Equity Round on 2022-10
Client Success Manager
2 days ago
Network Coverage
Business Technology Management • Cloud Services • Server Management & Deployment • Networking Infrastructure • Data & Security Management
201 - 500
💰 Private Equity Round on 2022-10
Description
• Client Success Manager for a tech solutions provider. • Build strong client relationships and drive satisfaction. • Monitor health of client accounts and identify improvement opportunities. • Establish quality assurance processes for service delivery. • Work with technical teams for service optimization. • Identify upselling and cross-selling opportunities. • Gather client feedback for continuous service improvement. • Develop performance metrics and reports for analysis.
Requirements
• Proven experience in customer success, account management, or similar role. • Preferably in the IT industry. • Strong technical acumen and the ability to understand complete IT solutions. • Exceptional communication and interpersonal skills. • Excellent problem-solving and analytical abilities. • A proactive and client-centric mindset. • Strong project management skills. • Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
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