Customer Success Manager

October 31

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pi-top

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Computer Hardware • Software • Gaming • Education • Education Technology

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Description

• About us • pi-top's mission is to change the face of STEAM education in schools. • We champion inquiry-based, hands-on learning that equips students with essential skills. • Our software platform, Further, enables real-world challenges through project-based learning. • We support the development of well-rounded, creative, collaborative problem-solvers. • We actively encourage continual personal development and value diversity.

Requirements

• Experience with CRM tools like HubSpot, Intercom, or similar platforms to manage customer relationships and automate processes. • Previous experience in a customer-facing role, with strong communication skills and a proven track record of delivering excellent service and improving customer outcomes. • Ability to quickly learn and adapt to new software and technologies, with a proactive growth mindset and eagerness to master our products and tools. • Creative and analytical problem-solving skills, focused on finding solutions that benefit both the customer and the business. • Strong team collaboration and organizational skills, with the ability to manage multiple tasks and priorities effectively. • Knowledge of the US education sector, particularly K-12, and its unique challenges and opportunities. • Experience building and optimizing automation pipelines, including customer onboarding, support workflows, or sales processes. • Familiarity with educational technology and inquiry-based or project-based learning approaches. • Experience using data analytics tools to refine customer success strategies based on insights.

Benefits

• Competitive salary • Flexible working hours • Flexible vacation policy