Customer Success Manager

20 hours ago

Apply Now
Logo of pi-top

pi-top

Computer Hardware β€’ Software β€’ Gaming β€’ Education β€’ Education Technology

51 - 200

Description

β€’ About us β€’ pi-top's mission is to change the face of STEAM education in schools. β€’ We champion inquiry-based, hands-on learning that equips students with essential skills. β€’ Our software platform, Further, enables real-world challenges through project-based learning. β€’ We support the development of well-rounded, creative, collaborative problem-solvers. β€’ We actively encourage continual personal development and value diversity.

Requirements

β€’ Experience with CRM tools like HubSpot, Intercom, or similar platforms to manage customer relationships and automate processes. β€’ Previous experience in a customer-facing role, with strong communication skills and a proven track record of delivering excellent service and improving customer outcomes. β€’ Ability to quickly learn and adapt to new software and technologies, with a proactive growth mindset and eagerness to master our products and tools. β€’ Creative and analytical problem-solving skills, focused on finding solutions that benefit both the customer and the business. β€’ Strong team collaboration and organizational skills, with the ability to manage multiple tasks and priorities effectively. β€’ Knowledge of the US education sector, particularly K-12, and its unique challenges and opportunities. β€’ Experience building and optimizing automation pipelines, including customer onboarding, support workflows, or sales processes. β€’ Familiarity with educational technology and inquiry-based or project-based learning approaches. β€’ Experience using data analytics tools to refine customer success strategies based on insights.

Benefits

β€’ Competitive salary β€’ Flexible working hours β€’ Flexible vacation policy

Apply Now

Similar Jobs

22 hours ago

hotglue

11 - 50

Drive customer success strategies for hotglue's B2B SaaS integrations platform.

22 hours ago

Manage Customer Success team at Procore, cloud-based construction management software.

Built byΒ Lior Neu-ner. I'd love to hear your feedback β€” Get in touch via DM or lior@remoterocketship.com