Customer Success Manager

October 31

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hotglue

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Integration • App Integration • Workflow Automation • Intelligent Automation • Cloud App Integration

11 - 50 employees

🔌 API

☁️ SaaS

🤝 B2B

💰 $1.5M Seed Round on 2021-10

Description

• This is a ground floor opportunity to be one of the first team members focused on growth at hotglue and shape our trajectory. • You will experience what being at a scrappy startup is like. • You will be empowered to identify opportunities that will help us grow and own it. • You will ensure that hotglue's product is serving our customer (and potential customer's) needs. • What you'll be doing described below one-day could look radically different the next. • Work closely with customers: the hotglue team prides itself on a close relationship with our customers. • Measure impact of high-level decisions: track and measure the impact high-level decisions made on product have on our customers. • Help customers: Collaborate closely with Support and Engineering to resolve customer challenges, answer questions, records demos, resolve issues, and proactively identify/anticipate/avoid issues, whenever possible. • Track important metrics: work closely with the founders of hotglue on tracking important metrics across Integrations, Product, and more.

Requirements

• 3+ years of project management experience with a technical B2B SaaS product • Technical experience (Python competency a big plus) • Strong written communication skills and can explain complex technical concepts to non-engineers and engineers alike • Ability to improvise and develop creative solutions when common approaches fail. Understand the trade-offs in employing different solutions to a problem, valuing pragmatism over idealism

Benefits

• Competitive salary and equity • Home office - Apple equipment and anything else you need to be productive