Customer Success Manager

October 31

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Logo of hotglue

hotglue

Integration β€’ App Integration β€’ Workflow Automation β€’ Intelligent Automation β€’ Cloud App Integration

11 - 50

πŸ’° $1.5M Seed Round on 2021-10

Description

β€’ This is a ground floor opportunity to be one of the first team members focused on growth at hotglue and shape our trajectory. β€’ You will experience what being at a scrappy startup is like. β€’ You will be empowered to identify opportunities that will help us grow and own it. β€’ You will ensure that hotglue's product is serving our customer (and potential customer's) needs. β€’ What you'll be doing described below one-day could look radically different the next. β€’ Work closely with customers: the hotglue team prides itself on a close relationship with our customers. β€’ Measure impact of high-level decisions: track and measure the impact high-level decisions made on product have on our customers. β€’ Help customers: Collaborate closely with Support and Engineering to resolve customer challenges, answer questions, records demos, resolve issues, and proactively identify/anticipate/avoid issues, whenever possible. β€’ Track important metrics: work closely with the founders of hotglue on tracking important metrics across Integrations, Product, and more.

Requirements

β€’ 3+ years of project management experience with a technical B2B SaaS product β€’ Technical experience (Python competency a big plus) β€’ Strong written communication skills and can explain complex technical concepts to non-engineers and engineers alike β€’ Ability to improvise and develop creative solutions when common approaches fail. Understand the trade-offs in employing different solutions to a problem, valuing pragmatism over idealism

Benefits

β€’ Competitive salary and equity β€’ Home office - Apple equipment and anything else you need to be productive

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