Enterprise Customer Success Manager

February 3

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Orum

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Orum is an AI-powered Live Conversation Platform designed to enhance the efficiency and productivity of sales teams around the world. Supporting calls to over 160 countries and regions, Orum provides a comprehensive suite of tools including dialers, analytics, and sales coaching frameworks aimed at streamlining outbound calling and maximizing pipeline generation. By automating repetitive tasks, such as data entry, Orum enables sales representatives to focus more on building relationships with prospects. The platform also offers seamless integrations with popular sales tools like Apollo, HubSpot, Salesforce, Salesloft, and Outreach, ensuring all tools work harmoniously together. With a strong emphasis on security and data privacy, Orum is committed to safeguarding customer information while helping sales teams boost their performance and meet business objectives efficiently.

coldcalling • sales • sales development • inside sales • outbound sales

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 $22M Series B on 2022-11

📋 Description

• Orum is making sales human again through conversations. • We are an AI-driven, live conversation platform that accelerates sales teams by empowering salespeople to achieve more. • Orum increases sales efficiency, speeds up pipeline growth, and lowers customer acquisition costs for various companies ranging in size from start-ups to large enterprises. • Sales teams using Orum see consistent conversations, more meetings booked, and shorter rep ramp time - all while having fun and not burning out. • The Customer Success Team’s Mission is to support and enable our customers to successfully engage their team and prospects in a more personal and human way. • The Enterprise Customer Success Manager owns the customer lifecycle, beginning with customer onboarding, through adoption and enablement, and renewal achievement. • This team will work closely with Sales to understand customers’ business objectives, design and execute a customer success plan to ensure customer objectives are truly met. • Salary: The OTE range is $115,000 - $145,000. If you're selected, we'll make an offer within this range that matches the experience you're coming with.

🎯 Requirements

• Candidates must be based in the USA. This position is not open to applicants in other countries. • 6+ years of Customer Success experience in B2B SaaS • 2+ years of experience managing large enterprise accounts • Must be comfortable working with VPs and other senior business leaders at large enterprises • Willing to travel 25-50% of the time for customer onsites • Must be comfortable with ambiguity, independent, detail-oriented, and can thrive in start-up environments, including a fast-paced, high-growth environment. • Familiar with Salesforce, Outreach, SalesLoft, and related sales tech Consistent track record of delivering high renewal rates and meeting up-sell quota. • Strong passion for being hands-on technically and product savviness. • Experience collaborating with cross-functional teams within a customer organization to support a joint outcome. • BA/BS or Equivalent Experience

🏖️ Benefits

• Flexibility to work anywhere in the US • Flexible Vacation Policy • Orum Days Off (1st Friday of every month, Holiday Break at the end of the year, and many additional observed holidays) • 90% coverage for employees and dependents for healthcare, dental, and vision insurance plans • Parental leave • Life Insurance, Accidental Death & Disability coverage • Meaningful stock options in Orum • $1k equipment reimbursement for work-related items that's yours to keep • Company laptop • Company retreats and meetups for all employees to connect in person • Company ERG - Women Of Orum (WOO)