Customer Success Manager

February 1

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Cybeats

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Cybeats is a global leader in software supply chain security, providing comprehensive management solutions for Software Bills of Materials (SBOMs). Their platform, including products like SBOM Studio and the BCA Marketplace, automates SBOM management to help organizations accelerate vulnerability management while reducing costs and increasing product security posture. Cybeats gathers and manages SBOMs throughout the DevOps process to provide valuable insights for data-driven decisions. They offer a seamless integration of security into existing workflows, thereby efficiently protecting customers' futures while allowing for rapid innovation. Cybeats is trusted by leading vendors and has been recognized in the Gartner Innovation Insight for SBOMs Report.

Cybersecurity • IoMT • IIoT • OT • Embedded Security

11 - 50 employees

🔒 Cybersecurity

☁️ SaaS

📋 Description

• Cybeats is looking for an experienced and detail-oriented Customer Success Manager to join our team. • You will play a critical role in ensuring our customers' success by driving the adoption and effective utilization of our SBOM management platform. • Collaborate closely with cross-functional teams to deliver a seamless experience. • Help customers achieve their cybersecurity objectives by building long-term relationships and identifying opportunities for growth.

🎯 Requirements

• 3-5 years of experience in customer success, support, account management, or a similar role, ideally within cybersecurity, SaaS, or software management. • Strong understanding of SBOM, open-source security, software supply chain risks, and relevant industry standards (e.g., NIST, OWASP, etc.). • Demonstrated ability to build strong customer relationships, influence decision-making, and drive customer success strategies. • Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders. • Strong project management skills and the ability to manage multiple priorities in a fast-paced environment. • Problem-solving mindset with a focus on delivering value and outcomes to customers.