Second Front Systems
Second Front Systems is a public-benefit, venture-backed company that provides mission-critical software solutions primarily to democracies around the world. Their product suite, which includes the 2F Suite, 2F Workshop, 2F Game Warden, and 2F Frontier, simplifies and accelerates the software development and delivery process. The company is trusted by leading software providers and government agencies for its secure DevSecOps solutions, enabling secure software deployment on classified and unclassified networks. Their offerings include tools for secure development, software accreditation, government cloud hosting, and edge deployment, particularly focused on supporting government and defense sectors. Second Front Systems collaborates with partners to make emerging technologies more accessible, accelerating the accreditation and compliance processes and offering solutions that can operate in remote or disconnected environments, such as drones and vehicles.
Software as a Service • DevOps • DevSecOps • Platform as a Service • Defense Market
Customer Success Manager
January 19
Second Front Systems
Second Front Systems is a public-benefit, venture-backed company that provides mission-critical software solutions primarily to democracies around the world. Their product suite, which includes the 2F Suite, 2F Workshop, 2F Game Warden, and 2F Frontier, simplifies and accelerates the software development and delivery process. The company is trusted by leading software providers and government agencies for its secure DevSecOps solutions, enabling secure software deployment on classified and unclassified networks. Their offerings include tools for secure development, software accreditation, government cloud hosting, and edge deployment, particularly focused on supporting government and defense sectors. Second Front Systems collaborates with partners to make emerging technologies more accessible, accelerating the accreditation and compliance processes and offering solutions that can operate in remote or disconnected environments, such as drones and vehicles.
Software as a Service • DevOps • DevSecOps • Platform as a Service • Defense Market
📋 Description
• Second Front Systems (2F) is seeking an ambitious Customer Success Manager to join our mission-driven team. • We are a dynamic, fast-growing entrepreneurial company at the intersection of cutting-edge technology and national security. • This is an opportunity to play a pivotal role in shaping the future of a company that is redefining the way software is delivered and secured in the defense sector. • You will be at the forefront of driving the customer experience behind the deployment and scaling of our revolutionary Game Warden platform.
🎯 Requirements
• 5+ years of experience in customer success, technical delivery, or a related role, preferably in the PaaS or cloud infrastructure space. • Strong understanding of government end-user environments and the ATO compliance process • Proven experience managing customer relationships and delivering enterprise solutions in high-stakes environments. • Exceptional communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders. • Proactive, self-starter mindset with strong organizational and problem-solving skills. • Experience working with tools like GitLab for ticketing and collaboration, as well as Salesforce for CRM management. • Familiarity with government and Department of Defense (DoD) environments is highly desirable. • Ability to navigate and collaborate within a fast-paced, scaling startup environment.
🏖️ Benefits
• Competitive Salary • 100% Healthcare, vision and dental coverage • 401(k) + 3% company contribution • Wellness perks (Fitness classes, mental health resources) • Equity incentive plan • Tech + office supplies stipend • Annual professional development stipend • Flexible paid time off + federal holidays off • Parental leave • Work from anywhere
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