Customer Success Manager

January 27

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Eleos Health

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Eleos Health is a company that specializes in providing AI-powered behavioral health software designed to enhance the efficiency and quality of care delivery. Their platform focuses on automating documentation and compliance tasks for behavioral health providers, significantly reducing the time providers spend on these tasks and allowing them to concentrate more on client care. By leveraging augmented intelligence and machine learning, Eleos Health delivers detailed progress note suggestions and clinical insights, improving providers' work-life balance and client outcomes. Eleos Health serves behavioral health organizations across the United States, offering solutions that integrate seamlessly into existing electronic health record workflows.

51 - 200 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Who is Eleos Health? • We want to give clinicians the support they need to do the important work only they can do. • What is this opportunity? • You will be responsible for increasing your accounts’ user engagement and facilitating product adoption. • You will be responsible for identifying and leading up-sell opportunities to drive new business growth. • You will understand the client’s business needs, KPI and overall success metrics, and design/execute plans to achieve these goals. • You will align at all levels of the client’s organization, Executive, Management and Frontline and will be able to tailor your message to the appropriate audience. • Who are you? • You are excited over the challenge of operating in a start-up setting and excels in a fast-paced environment. • You love building relationships with customers, helping them maximize the value of our system, and being their voice within our organization. • You take pride in your superb communication skills. • You bring a positive attitude and are an amazing team player. • How will you contribute? • Serve as the trusted advisor and internal advocate for our customers. • Drive constant product adoption and user engagement to ensure our customers are getting the most value from our solution. • Own our customer’s health by identifying risks and executing mitigation plans if needed. • Monitor customer contract renewals and identify upsell opportunities to drive revenue growth. • Work cross-functionally with engineering, operations, sales, and support teams to align our teams on driving towards successfully achieving customer goals and solving technical Solutions. • Collect feedback, develop content, data analysis & insights, and lead external presentations to customers. • Conduct quarterly business reviews to ensure customers are receiving value and achieving their goals.

🎯 Requirements

• 5+ years of experience in a Customer Success role • Demonstrated success managing long-term partnerships in large organizations • Experience with SaaS products, ideally in global startup environment • Ability to articulate value, confidently handle objections, and resolve customer issues • Experience interacting and presenting at all levels of an organization • Excellent presentation skills (in English), additional language is a plus • Exceptional verbal and written communication, including the ability to effectively communicate and influence both business and technical individuals toward meeting objectives and delivering outcomes • Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment • A true Team player, energetic, motivated, and self-driven • Ability to travel (30%) • 2+ years Healthcare/Behavioral Health experience (nice-to-have) • Ability to train users equally effectively in person or remote (nice-to-have)

🏖️ Benefits

• Wide and generous health benefits • Significant equity and 401(k) plans matched to 4% • Mental health days off you can take any given moment simply because you need them.