Technical Support Engineer
December 26, 2024
Description
• Our global operation continues to expand. • We’re looking to grow our support team with hard-working, tech-savvy support agents. • The ideal candidate is service-oriented, self-motivated, organized, and willing to learn new technologies. • Technical support is the backbone of the role. • Provide product feedback based on knowledge of clients’ pain points. • The position is shift-based and requires work during nights and weekends. • Provide technical support to enterprise customers on our products and services. • Employ creative problem-solving skills to efficiently solve customers’ issues. • Develop expertise in Autofleet products and stay updated on new features. • Work with Product and R&D to investigate issues and provide feedback. • Take part in company projects based on your abilities and interests.
Requirements
• Native or high-level English • Strong communications skills • Solid technical aptitude and a passion for learning new technologies, products, and methodologies • Strong critical thinking and attention to detail • Flexibility and availability to embrace change • Experience with web technologies and scripting languages - an advantage • 1+ year in customer-facing role - an advantage • Experience working with SQL- an advantage
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