Director of Customer Support
2 days ago
Description
• Pressable seeks a Director of Customer Support to lead their support strategy. • Responsible for team development and execution of a 24/7 support service. • Focus on hiring, capacity planning, and ensuring customer satisfaction and retention. • Collaborate with cross-functional teams to enhance the customer experience. • Evaluate and implement new support channels and tools for efficiency. • Provide regular reports on support performance metrics.
Requirements
• 5+ years of experience in technical or customer support leadership roles, preferably at a SaaS or enterprise software company. • Proven success in managing high-performing support teams. • Strong ability to develop strategies and lead cross-functional initiatives to improve customer experiences. • Excellent communication and leadership skills, with a focus on team development and customer success. • Extra Credit: Experience with WordPress, PHP, or hosting services is a plus.
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