Customer Success Specialist

October 1

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Description

• The Customer Success department is a key player, as it is an opportunity generator in customer relationship management. • This department comes into play once our product has been sold, and works towards the success of the product and the benefit of the customer. • The main goal of the Customer Success Department is to understand in depth the business of our partners, knowing exactly which of our products can help them develop their business. • It will be oriented to increase software adoption among customers increasing their loyalty. • Customer Relationship Management. • Satisfaction, usage and consumption tracking. • Identify sales opportunities. • Continuous training. • Critical problem solving through internal resources. • Developing and executing partner success plans in collaboration with marketing, as well as tracking and reporting on key metrics to ensure adoption and success. • Collaborate with marketing by identifying and documenting customer success stories.

Requirements

• 2-3 years of work experience in sales or account management. • Native Spanish speaker and high level of English. • You live in Puebla (Mexico) or in the surroundings, with a similar time zone (GMT -6). • Ability to travel to a variety of industry conferences and forums. • Familiarity with B2B and sales processes. (Useful) • Attention to detail, strong organizational skills and a focus on the quality of work. • Strong social skills.

Benefits

• Stable full-time contract. • 100% remote work with some trips to Valencia (Spain) • Training provided by the company: we offer free Spanish and English lessons for all our employees, as well as trainings about tools or skills useful for your role or team. • Flexible working hours. • Possibility to build a long-term career. • Work-life balance: afternoon off for children's birthdays and support during their first days at school :) • A dynamic and multicultural environment, with more than 25 nationalities to get to know. • The opportunity to work in a young and international team. • Employment advice: a small guide to help you with all your documentation (NIE, social security number or how to register in a place...).