Client Onboarding Manager - APAC

5 days ago

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Avetta

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Avetta is a company that provides a platform for supply chain management, focusing on connecting organizations with qualified and vetted suppliers and contractors. Their services include ensuring safety, sustainability, and compliance in supply-chain operations. They offer tools and systems to manage and mitigate risks associated with supplier relationships, fostering safer workplaces and more efficient operations.

Supply Chain Risk Management • supply chain management • contractor management • supplier management • occupational safety

501 - 1000 employees

📋 Compliance

🏢 Enterprise

☁️ SaaS

💰 Private Equity Round on 2019-02

📋 Description

• Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. • An ideal Senior Client Onboarding Manager needs to be motivated, results-driven, and can work with client users to lead efficient and successful onboarding campaigns. • The Senior Client Onboarding Manager will drive revenue from Supplier Registrations by managing and overseeing Registration Campaign launches and CIA submissions, while using best practices to ensure desired outcomes. • They will work directly with client stakeholders, internal project team members, and supplier sales leadership. • If you reside within 30 miles of an Avetta office, you will follow a hybrid work schedule. • Set clear expectations with clients and foster two-way communication, establishing Avetta as a trusted partner and expert. • Support our clients on-site and in their systems as needed. • Assist client stakeholders on gathering their supplier list in the appropriate format including all required data. • Coordinate the scope, enrichment, prioritization, strategy, and quality assurance of the client’s supplier list. • Collaborate with clients and Avetta’s Supplier Communications team to draft a co-branded communication plan for both the client’s internal employees and their suppliers. • Coordinate the communications being sent to the appropriate recipients at the appropriate time from the client and Avetta to drive the intended outcomes. • Assist client stakeholders in implementing good change management best practices within their business’ policies and procedures. • Coordinate with Account Management and Technical Resources when there is an opportunity for integration/automation/API. • Disseminate critical client-specific information to internal teams. • Generate and manage Supplier Registration reporting at various levels of our clients’ organization (Company/BU/Region/Site/Submitter) to meet client SLAs, drive efficiency and quality for customers, track progress and outcomes, and strategize on next steps. • Train client users on the use of our product features related to supplier registration such as: submissions, reporting, and feedback. • Handle customer escalations and maintain regular reporting updates. • Collaborate with internal teams to create smooth transition from Client Onboarding Manager (COM) to Client Success Manager (CSM) after launch.

🎯 Requirements

• 4-5 years of experience in customer onboarding, or a combination of 2+ years in onboarding with additional experience in Implementation and/or Customer Success roles. • Candidate must display high energy, high passion level, determination, and perseverance. • Candidate must display comfort level with working with and committing to aggressive goals. • Professional phone presence and excellent communication skills are required, both written and verbal. • Ability to work independently and as part of a team. • Excellent time management skills. • Strong Decision-making, problem resolution, and creative thinking skills. • Able to multi-task the activities with shifting priorities. • Experience with Microsoft Office suite of products. • Successful candidates will demonstrate regular and predictive attendance as a fundamental aspect of their commitment to the role and our team.