Technical Support Expert
September 30
Description
• Provide technical support to customers via multiple channels, both remotely and onsite. • Responsible for in depth knowledge on multiple products and technologies. • Resolves complex technical problems. • Documents cases and generates knowledge content. • Provides internal feedback on product performance with suggested solutions. • May generate training material or execute training. • May train and mentor Avid or GESC employees. • May be a part time or full time Product Champion, Customer Champion, or Customer Advocate.
Requirements
• BA (hons) or BSc (Hons) in Computer Science, Engineering, Digital Media Production, Video and Streaming Technology, Film and Video Production (or similar). • You possess a high degree of computer literacy including knowledge on Virtual Machines • Knowledge of Red Hat/CentOS/Ubuntu Linux distributions and computer programming is required - so you are confident in working with command line based OS / applications • Knowledge of network architecture, OSI models, cabling, Ethernet, Internet Protocol is a plus.
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