Tier 1 Support Engineer

August 27

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AVOXI

WebsiteLinkedInAll Job Openings

Call Center Software Solutions • International Toll Free Numbers • Cloud PBX Business Phone Systems • DDI/DID Local Numbers • virtual phone number

51 - 200 employees

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

💰 $10M Venture Round on 2018-12

Description

• The Tier 1 support engineer is a critical role within our organization • Customer-facing role working with clients on overcoming cases within the AVOXI product line • Onboarding new customers through our proprietary application • Exposure to telephony troubleshooting with our carriers in VOIP telephony environments • Be a part of the amazing culture we are building at AVOXI

Requirements

• Solution minded / Problem Solver • Self-driven • Lifelong learner • High energy • Uses data to make decisions • Desire to learn • Technical aptitude for finding solutions to problems • Contact Center Experience • Customer facing experience • SaaS / Software as a Service troubleshooting • B2B / Enterprise level mission-critical software experience • Telecommunications (SIP) • IP communication analysis through Wireshark

Benefits

• Competitive Salary • Holiday meals and celebration lunches • Opportunities for development and growth in a fast-paced global company