Customer Service Representative - Internet Service Provider

February 25

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Logo of AV Staffing Solutions

AV Staffing Solutions

AV Staffing Solutions is a staffing firm that specializes in connecting clients with qualified candidates. With over 60 years of combined staffing experience, they offer services such as contract hiring, direct hire, executive search, and payroll services. AV Staffing focuses on understanding the unique hiring needs of businesses and aims to provide highly skilled professionals to enhance organizational strength.

Information Technology β€’ Telecommunications β€’ Administrative and Office Support β€’ Insurance β€’ Logistics and Freight Forwarding

πŸ“‹ Description

β€’ Join a dynamic and growing technology company committed to delivering excellent customer service. β€’ As a Level 1 Customer Service ISP (Internet Service Provider) Representative, you will handle customer chats, troubleshooting internet and connectivity issues while providing excellent customer service. β€’ Strong written communication skills are essential for creating clear and concise instructions.

🎯 Requirements

β€’ 3+ years of customer service experience, preferably in a call center. β€’ Familiarity with internet troubleshooting, networking concepts, and ticketing systems (Fresh Desk, Sonar CRM). β€’ Strong written and verbal communication skills. β€’ Ability to work overnight shifts, weekends, and rotating schedules.

πŸ–οΈ Benefits

β€’ Paid training

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