Key Account Manager - Supply Chain, Pharmaceutical Industry
December 13
Description
• Serve as the primary contact for assigned accounts, ensuring their needs are addressed promptly and accurately • Assess and prioritize account needs, manage requests, and collaborate with internal teams to ensure timely execution • Handle administrative tasks such as documentation, following up on email feedback, and coordinating documentation signing processes • Leverage supply chain knowledge to ensure timely and accurate order fulfillment while addressing supply-related challenges • Work closely with Business Development Directors and internal teams to align strategies with business objectives and maintain operational excellence • Maintain strong relationships through regular contact with accounts, addressing issues proactively and ensuring client satisfaction • Generate and present reports on account performance, identifying trends, key metrics, and areas for improvement • Resolve account-related challenges using your expertise in pharmaceutical supply chains to implement effective solutions • Assist in mapping and identifying stakeholders in key markets such as Kenya and follow up on obtaining price information from manufacturers
Requirements
• 3-5 years in key account management, preferably within the pharmaceutical industry • Strong understanding of pharmaceutical supply chain processes and workflows • Familiarity with pharmaceutical regulations and supply chain processes in East Africa, particularly Kenya • Exceptional organizational and multitasking abilities • Effective communication and interpersonal skills • Experience with CRM software and other supply chain management tools • Advanced use of MS Excel including expertise in complex formulas, data analysis, PivotTables, automation with VBA, and dynamic dashboards • Ability to analyze data, generate insights, and recommend strategic actions • Proactive, detail-oriented, and solutions-driven • Proven ability to work collaboratively in a team-oriented environment • Comfortable handling back-office support tasks alongside core responsibilities
Benefits
• Collaborative environment • Opportunity to make a meaningful impact
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