Axonius
Axonius is a company that provides a comprehensive platform for cybersecurity asset management and SaaS management. It offers solutions that give IT and security teams a complete inventory of their assets, uncover security issues, and automate remediation actions. Axonius connects to hundreds of data sources to aggregate, normalize, deduplicate, and correlate asset data, helping organizations manage risk, decrease incident response times, and automate processes. The platform is particularly useful for managing a sprawling array of devices, users, software, SaaS applications, and cloud services, enabling businesses to inform strategy and eliminate manual, repetitive tasks.
Cybersecurity Asset Management • Asset Inventory • IT Asset Visibility • Cybersecurity Solutions • Network Security
Escalation Engineer, Brazil
February 1
Axonius
Axonius is a company that provides a comprehensive platform for cybersecurity asset management and SaaS management. It offers solutions that give IT and security teams a complete inventory of their assets, uncover security issues, and automate remediation actions. Axonius connects to hundreds of data sources to aggregate, normalize, deduplicate, and correlate asset data, helping organizations manage risk, decrease incident response times, and automate processes. The platform is particularly useful for managing a sprawling array of devices, users, software, SaaS applications, and cloud services, enabling businesses to inform strategy and eliminate manual, repetitive tasks.
Cybersecurity Asset Management • Asset Inventory • IT Asset Visibility • Cybersecurity Solutions • Network Security
📋 Description
• Primary escalation point for complex issues that cannot be resolved by Technical Support Engineers • Rapid triage, analysis, and response of complex system and/or software related issues • Triage information from multiple sources to spot and respond to trending issues • Immediately join customer calls with customer IT teams • Use proactive tools to respond to and resolve priority issues • Evaluate performance issues and make resource adjustments to customer environments • Occasionally cover Outages outside normal working hours • Strong verbal and written communication skills
🎯 Requirements
• 5+ years of senior-level experience in a customer-facing role supporting enterprise software • 5+ years of senior-level professional experience working with APIs, Linux, and Docker • Experience working with CURL and creating CURL commands based on Python source code • Extensive experience with networking and network troubleshooting • Proven experience performing Disk Extensions, OS Upgrades, and Performance Analyses • Research skills and ability to understand and resolve complex issues utilizing analysis tools and vendor documentation
🏖️ Benefits
• 100% coverage of Health Plan (Sulamerica Executivo) • Dental (Odonto Prev) • Life Insurance for the employee • Meal voucher • Growth Bucks • Additional time off per the company's policy • Personal days off since your first year at the company • Corporate social responsibility partnerships. • DEI-focused Employee Resource Groups (ERG)
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