Escalation Engineer

September 17

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Axonius

WebsiteLinkedInAll Job Openings

Cybersecurity Asset Management • Asset Inventory • IT Asset Visibility • Cybersecurity Solutions • Network Security

501 - 1000

💰 $200M Series E on 2022-03

Description

• Primary escalation point for complex issues that cannot be resolved by Technical Support Engineers • Rapid triage, analysis, and response of complex system and/or software related issues including outages, performance issues, and business blockers • Triage information from multiple sources to spot and respond to trending issues and wide events • Immediately join customer calls with customer IT teams, and provide solutions to and analysis of high-urgency issues relating to system and/or software. • Use proactive tools to respond to and resolve priority issues • Evaluate performance issues and make resource adjustments to customer environments • Occasionally cover Outages outside normal working hours • Strong verbal and written communication skills

Requirements

• 5+ years of senior-level experience in a customer-facing role supporting enterprise software • 5+ years of senior-level professional experience working with APIs, Linux, and Docker • Experience working with CURL and creating CURL commands based on Python source code • Extensive experience with networking and network troubleshooting • Proven experience performing Disk Extensions, OS Upgrades, and Performance Analyses • Research skills and ability to understand and resolve complex issues utilizing analysis tools and vendor documentation

Benefits

• 100% coverage of Health Plan (Sulamerica Executivo) • Dental (Odonto Prev) • Life Insurance for the employee • Meal voucher • Growth Bucks • Additional time off per the company's policy • Corporate social responsibility partnerships • DEI-focused Employee Resource Groups (ERG)