We build Next-Generation Software-Defined Hybrid Networks (SD-WAN) with integrated managed security, Unified with Cloud Communications and Collaboration software, fully integrated into the Command|Link SaaS Platform.

CommandLink empowers enterprises with a transformative digital strategic advantage leveraging our single-source full-stack technology solutions integrated into one cloud application.  We build Next-Generation Software-Defined Hybrid Networks (SD-WAN) with integrated managed security, unified with Cloud Communications and Collaboration software, fully integrated into the Command|Link SaaS Platform.  Our support is service workflow integrated with monitoring and alerting, auto-support-case creation, and assignment to a dedicated Command|POD team of certified tier 3 engineers backed by 100% uptime SLA options.  For more information, please contact us at sales@commandlink.com or visit www.CommandLink.com

CommandLink

Customer Success

Manage customer relationships in a SaaS platform for network and IT solutions.

• The Customer Success Manager will focus on business development and customer retention through consistent customer contact
• The primary goal is to maximize CommandLink customer experience, growing the base of business through upgrades, product cross-selling, and maintaining our industry-low customer churn rate.
• The Customer Success Manager will be supported by exceptional engineering resources, Sales Directors that will help

Customer Success Manager

Customer Success Manager to enhance client retention at Command|Link.

• Focus on business development and customer retention through consistent contact
• Support by exceptional engineering resources and Sales Directors
• Maximize customer experience and grow the business through upgrades and product cross-selling
• Manage proprietary software tools and ensure metrics are achieved
• Make a positive impact on company culture and rapid growth as U.S. leader in solutions.

System Administrator

Manage servers and cloud infrastructure for a global SaaS platform.

•Manage and maintain Ubuntu servers and Azure cloud infrastructure
•Utilize Ansible for automation and streamlining operations
•Monitor server performance and implement optimizations
•Oversee Azure cloud infrastructure and ensure resource efficiency
•Maintain data centers with Proxmox clusters
•Administer MariaDB databases and Maxscale for load balancing
•Implement security measures and ensure compliance with regulations
•Design and manage data backup and recovery processes
•Create and maintain comprehensive system documentation
•Provide troubleshooting support and respond to incidents

Systems Administrator

Data Scientist

Integrate AI/ML methodologies into CommandLink's IT solutions and services.

• As an AI/ML Data Scientist at CommandLink, you will be at the forefront of integrating AI technologies
• Lead a wide range of AI projects, from developing intelligent chatbots to creating predictive models
• Design, develop, and deploy machine learning algorithms tailored to our product needs
• Collaborate with cross-functional teams to integrate and build AI/ML capabilities into our existing platforms
• Stay up to date on the latest AI/ML technologies and advancements

AI/ML Data Scientist

Security Engineer

Drive cybersecurity at Command|Link, a SaaS platform provider.

• Conduct comprehensive analysis to identify and categorize threats, encompassing phishing attacks, user events, data compliance issues, and malware outbreaks
• Perform in-depth investigations into large-scale cyber threats, employing a variety of analytical techniques and tools
• Create new cyber security policies to keep the company compliant and reduce risk
• Conduct routine cyber security audits to ensure the company maintains SOC 2 and other compliances
• Work on obtaining SOC 2 and other compliance certifications
• Research any new compliance laws and security threats
• Participate in planning and contributing to the design, building, and implementation of security solutions
• Contribute to ensuring the protection of company information, emphasizing availability, integrity, confidentiality, and availability
• Assist in developing technical documentation and procedures for securing systems, servers, networks, and Internet systems, under guidance
• Contribute to research and analyze new technologies, detailing their pros and cons, including cost implications and recommendations
• Communicate complex ideas clearly to both technical and non-technical audiences
• Enhance communication skills to engage in critical discussions and resolve conflicts across different groups
• Engage with vendors and partners, asking pertinent questions to clarify their offerings for your team
• Break down technical analysis into accessible discussion points for non-technical staff, using examples, diagrams, and presentations
• Assist the SOC team with any investigations or threats

Cyber Security Administrator

Integrate AI technologies into workflows, contact center, and ITSM solutions for improved efficiency.

• As an AI/ML Data Scientist at CommandLink, you will be at the forefront of integrating AI technologies, models, and methodologies into our workflow, contact center, and ITSM solutions.
• Your work will be integral to the efficiency and effectiveness of how businesses interact with their customers and manage internal processes.
• You'll have the opportunity to work on and lead a wide range of AI projects, from developing intelligent chatbots to creating predictive models that automate and improve decision-making processes.

Conduct audits and enforce security policies to safeguard against cyber threats.

• Conduct comprehensive analysis to identify and categorize threats, encompassing phishing attacks, user events, data compliance issues, and malware outbreaks
• Perform in-depth investigations into large-scale cyber threats, employing a variety of analytical techniques and tools
• Create new cyber security policies to keep the company compliant and reduce risk
• Conduct routine cyber security audits to ensure the company maintains SOC 2 and other compliances
• Work on obtaining SOC 2 and other compliance certifications
• Research any new compliance laws and security threats
• Participate in planning and contributing to the design, building, and implementation of security solutions
• Contribute to ensuring the protection of company information, emphasizing availability, integrity, confidentiality, and availability
• Assist in developing technical documentation and procedures for securing systems, servers, networks, and Internet systems, under guidance
• Contribute to research and analyze new technologies, detailing their pros and cons, including cost implications and recommendations
• Communicate complex ideas clearly to both technical and non-technical audiences
• Engage with vendors and partners, asking pertinent questions to clarify their offerings for your team
• Break down technical analysis into accessible discussion points for non-technical staff, using examples, diagrams, and presentations
• Assist the SOC team with any investigations or threats

Remote Jobs at CommandLink