Managed Services Engineer

March 5

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CommandLink

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CommandLink is a company that offers a unified platform for managing IT networks and security services. Their platform integrates network design, deployment, and management, including SD-WAN, SASE, cloud phone systems, and collaboration services. CommandLink focuses on enhancing IT infrastructure by providing advanced security features and centralized control through their proprietary ITSM (IT Service Management) solution. With services such as analytics, monitoring, alerting, and support, CommandLink aims to streamline IT operations and improve organizational efficiency. Their solutions are designed to cater to the IT needs of large enterprises globally, emphasizing security and high performance with guaranteed uptime.

SDWAN • UCaaS • CCaaS • Managed Security • SaaS

201 - 500 employees

📡 Telecommunications

☁️ SaaS

🔐 Security

📋 Description

• The Managed Services Engineer is a critical role responsible for supporting and delivering superior service to ISP/MSP business customers. • You will play a key part in managing and troubleshooting SDWAN networks (with an emphasis on Versa Networks), business data circuits, VoIP services, VPNs, Managed Routers, Firewalls, and other custom-managed services. • Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services. • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems. • Support the provisioning and onboarding of new customers for managed services. • Collaborate with vendors to resolve support issues and ensure smooth service delivery. • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving. • Maintain excellent customer relationships by delivering outstanding support and going the extra mile. • Mentor and train fellow engineers on complex technical issues and solutions.

🎯 Requirements

• High School Diploma or GED Equivalent • 3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SDWAN, particularly Versa Networks. • CCNA and CCNP certification is highly desirable • Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper). • Strong firewall configuration experience (e.g., Fortinet). • Deep understanding and hands-on experience with BGP, OSPF, and VRRP. • Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation). • Experience with COS/QOS and network design principles. • Familiarity with SOC 2 compliance and processes.

🏖️ Benefits

• Room to grow at a high-growth company • An environment that celebrates ideas and innovation • Your work will have a tangible impact • Flexible time off • Fun events at cool locations • Employee referral bonuses to encourage the addition of great new people to the team