Principal Customer Success Architect

4 days ago

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Axonius

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Cybersecurity Asset Management • Asset Inventory • IT Asset Visibility • Cybersecurity Solutions • Network Security

501 - 1000

💰 $200M Series E on 2022-03

Description

• Own the journey to success for our largest and most strategic customers. • Act as a voice of the customer for key strategic accounts. • Partner with Account Executive and TAM to translate customer’s desired business outcomes. • Collaborate with key customer stakeholders to build technical champions. • Act as program manager for executive account escalations. • Build and maintain an account risk reduction program. • Develop best practices to drive optimal results across the customer lifecycle. • Act as Subject Matter Expert for Axonius. • Participate in Technical Quarterly Business Reviews and Executive Business Reviews. • Develop & execute Account Plans to increase adoption.

Requirements

• At least 15+ years industry experience in a customer facing role within software and/or technology (preferably within cybersecurity) • At least 10+ years of experience leading customer success for major accounts • Experience as a business functional leader in sales, support or engineering • Proven track record of customer outcomes resulting in expansion of the Axonius relationship • Expert understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.) • Familiarity with APIs and their practical application in a real world environment • Understanding of data sets and how to effectively extract useful information • Working knowledge of Internet protocols and services (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.) • Working knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management • Working knowledge of coding in Python, Bash, Batch, and/or Powershell • Excellent verbal and written communication skills • Strong critical thinking skills with the ability to identify novel solutions to complex problems • Capable of presenting technical information to technical and non-technical audiences • Ability to train others on Axonius products and process.

Benefits

• Stock options • Attractive benefits • Annual bonus