Senior Customer Success Manager - Migration Advisory Specialist

January 8

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Azul

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Azul is a company specializing in a high-performance Java platform that offers improved speed, startup efficiency, and reduced cloud costs without requiring code changes. The company provides products such as Azul Zulu and Azul Zing, which form part of its platform offerings targeting enhanced application performance and DevOps efficiency. Azul serves a range of industries including retail, e-commerce, financial services, and technology, supporting mission-critical Java applications globally. Their solutions focus on cloud cost optimization and digital transformation, supported by competitive pricing and expert 24/7 service. Azul is recognized for its excellence in Java infrastructure, offering unparalleled support and customer satisfaction.

Low latency Java • Java Virtual Machines (JVM) • Java scalability • Certified • supported OpenJDK builds

201 - 500 employees

Founded 2002

☁️ SaaS

🏢 Enterprise

💰 $40M Series F on 2007-09

📋 Description

• As a member of the Customer Success team, the Senior Customer Success Manager – Migration Advisory Specialist, APAC Region plays a crucial role in ensuring Azul’s customers in the India, ASEAN, Japan, China, and Australia/New Zealand regions achieve their goals with Azul's software and experience smooth and expedited transitions to Azul technology. • Success in this position requires a combination of technical expertise, exceptional coordination skills, and a focus on delivering outstanding customer satisfaction. • This is a true Asia Pacific role, supporting and regularly speaking with Asia Pacific customers and partners. • The successful candidate will be required to be available for customer calls during New Zealand, Australia, China, Japan, ASEAN and India business hours.

🎯 Requirements

• Degree: Bachelor’s degree in computer science, engineering, or equivalent experience. • Industry Experience: 10+ years of technical industry experience. • Customer-Facing Roles: 5+ years in customer-facing technical management. • Java Expertise: Extensive experience with Java, including legacy technologies (e.g., Applets, Web Start). • Scripting and Tools: Experience with scripting and familiarity with asset management tools (e.g., Flexera). • Project Management: Strong project management capabilities. • Operating Systems: Solid working knowledge of Linux and familiarity with other platforms (e.g., Windows). • DevOps Knowledge: Understanding of foundational DevOps practices, particularly in configuration management, version control systems, and artifact repositories.