Account Manager
December 11
Description
• At Zype, our vision is to empower content creators and distributors by simplifying video content management and monetization. • As an Account Manager at Zype, you will build durable relationships with key customers, serving as their trusted advisor. • Success in this role will be measured through positive NPS, Net Retention Revenue, and Recurring Revenue Identification and Growth. • Develop an in-depth understanding of customer implementations, business stakeholders, and business needs. • Build trusted, business advisor relationships with customers and provide strategic recommendations. • Establish clear retention goals and progress milestones for customers. • Coordinate and attend business reviews and customer visits (virtually or in person). • Interpret customer requests and advocate across functional areas (Sales, Product, Engineering, Support). • Build strong cross-functional working relationships internally. • Develop and contribute educational content for customers and internal teams. • Identify revenue opportunities and partner with Sales to recommend expansions and additional products.
Requirements
• 3+ years of experience in a client-facing role within the SaaS industry. • Bachelor’s degree. • Strong computer skills with all operating systems. • Experience with Salesforce and G-Suite.
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