Virtual Receptionist - Legal Intake Specialist

February 6

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+3 more states

🌵 Arizona – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Attorney

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Back Office Betties

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Back Office Betties is a company that provides specialized virtual staffing solutions designed specifically for law firms. They offer services like virtual legal assistants and legal answering services, enabling small law firms to streamline their administrative tasks and improve client communication. By handling essential legal processes and calls, Back Office Betties allows attorneys to focus on practicing law without the burden of managing in-house staff.

Appointment Scheduling • Virtual Receptionists • Law Firm Answering Service • Law Firm Virtual Receptionists • Live Web Chat

11 - 50 employees

Founded 2014

🤝 B2B

☁️ SaaS

📋 Description

• This is a remote position. • We are in need of a friendly, tech savvy, confident, problem solver who is service-oriented to fill the position of a virtual receptionist/legal intake specialist for our virtual call center. • If you are resourceful and learn quickly, we provide legal receptionist and intake training. • No legal experience required! • Our ideal candidate will thrive working from home, have a high attention to detail, and enjoy a fast-paced work environment. • If this sounds like you keep on reading! • We are a boutique virtual receptionist service for law firms in the United States and Canada. • Our clients rely on us to be the first impression and the voice of their law firm. • With that being said, the Legal Intake Specialist is the most important role in our company! • Our Legal Intake Specialists go above and beyond to provide exceptional customer service through detailed call handling instructions, scheduling appointments, answering FAQ's, taking messages and transferring calls. • A typical Legal Intake Specialist takes about 90-120 calls per day. • This is a very fast paced environment! • Calls are typically back-to-back throughout the day. • You are answering for about 60+ different law firms on any given day. • This means each call is unique. • One second you might be answering for a criminal attorney that has a potential new client on the line. • The next call might be opposing counsel on a case wishing to speak with the attorney. • Being confident is key!

🎯 Requirements

• You MUST complete our survey. • You must reside in AZ, NV, PA, TX or FL. • Pay is $17/hr for English-only speakers and $19/hr for bilingual with English/Spanish. • Customer service or telephone experience preferred. • We are looking to fill shifts between 7:30am-5pm PST shift, Monday-Friday. • Quiet home office space (background noise such as pets or children may lead to termination). • Internet speeds of 75+ MBPS (Visit Fast.com to check.) • Hard-wired internet only. • No 5G internet. • You must have a static IP address. • A wired Ethernet connection. Wifi is a security risk and can also cause a spotty connection.

🏖️ Benefits

• No work on the weekends. • We are only open Monday through Friday. • Work from home- ALWAYS! • We provide all the equipment you will need • Paid training • Internet reimbursement • Bereavement leave for the loss of a friend or family member • Bereavement leave for the loss of a furry loved one • Biannual Wellness days • Paid holidays • Earn up to 20 days of PTO per year • Paid sick leave • Paid wellness leave • Health, dental, and vision insurance available for full-time employees • 401k available for full-time employees • Four-month Snoo rental to all expectant Betties for their baby • Bonusly: A peer-to-peer recognition software to cash in points for gift cards and prizes • $100 a year to spice up that space: Cash in $100 a year to use to make your workspace uniquely you! • Wellness Month: We send you a customized box full of goodies or a Massage Envy gift card. • Virtual Team Gatherings: We gather either monthly or bimonthly for a fun team event. • Dream Granting: When it comes time to celebrate you, we want to celebrate in a way that will help you achieve your dreams. • American Dream Program: Want to purchase a home? We will give any Bettie purchasing a home $1,000 towards their down payment. • Annual MVP: One of our Betties wins the Annual MVP award, winning a gift or trip of their dreams.