Technical Escalation Supervisor

6 days ago

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Bamboo Health

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Prescription Drug Monitoring Program Solutions • Care Coordination • Behavioral Health Capacity & Referral • Transitional Care

501 - 1000 employees

⚕️ Healthcare Insurance

☁️ SaaS

💳 Fintech

Description

• Oversee, manage, lead, coach, and train team members • Investigate and respond to system and network issues • Enforce processes and procedures to escalate issues • Provide resources to support staff members • Act as an information resource for team members • Ensure timely follow up in resolving customer complaints/questions • Establish and maintain professional relationships with customers.

Requirements

• 3-5 years of experience in customer support, with 1-2 years in a supervisory role • Ability to inspire and support team members • Excellent communication skills (written and oral) • Strong Time Management Skills • Exceptional decision-making skills • Capability to maintain professionalism under stressful situations • A high level of judgment, analytical ability and creativity • Experience working in a fast-paced, rapidly changing work environment • A conducive work environment for high quality virtual interactions.

Benefits

• Competitive compensation including equity • Health, dental, vision and other benefits