Call Center Representative

6 days ago

⚓ Rhode Island – Remote

Although this job is listed in Rhode Island, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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BankNewport

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BankNewport is a financial institution that offers a wide range of banking services tailored for individuals and businesses. With a strong emphasis on community support and financial education, BankNewport provides personal banking services such as checking and savings accounts, loans, and investment planning. It also focuses on servicing small businesses through various lending options and cash management services. As a trusted partner in the community, BankNewport is dedicated to fostering economic growth and ensuring the financial well-being of its customers.

201 - 500 employees

Founded 1819

🏦 Banking

💸 Finance

🤝 B2B

📋 Description

• Provide quality customer service to BankNewport customers in a fast paced call center and ongoing support and maintenance of all electronic banking systems and services • Provide BankNewport customers with service excellence through customer resolution and customer follow-up while proactively building customer relationships through sales, cross selling and referrals • BankNewport remote employees must follow the work schedule provided to them and be able to perform the same duties as they would in the Bank’s physical space • Performs additional functions necessary, within scope of authority, to provide the highest level of service and responsiveness to customers • Consistently meet and exceed BankNewport customer service quality standards • Initiate action for account maintenance and research • Take ownership of customer inquiries and issues • Monitor electronic banking activity and technology through routine reports • Responsible to answer all calls in the eBanking and Direct Banking queues • Perform a variety of eBanking processing activities: e.g., setup, maintenance, closure, and cancellations

🎯 Requirements

• College degree preferred or high school diploma with equivalent experience • Must be able to commute to headquarters location in Middletown, RI as needed • Must have reliable and secure internet connections • Two to three years of Customer Service experience • Knowledge of or usage of electronic banking services • Strong organizational, communication, and problem solving skills • Must be detail oriented, analytical and able to multitask in a fast paced and ever changing environment to keep up with technology • General knowledge of Mobile Devices (tablets and smart phones) using Apple, Android, etc. • PC and Macintosh hardware, operating systems, Internet Explorer, Mozilla/Firefox, Safari, Chrome and MSOffice