BART, A Portside Company
BART is an intuitive web-based private aviation software designed for charter and corporate operations. This platform provides comprehensive solutions for scheduling, recordkeeping, and reporting, catering to the needs of over 500 operators, 7,000 aircraft, and 16,000 crew members. With features like real-time schedule management, an online portal for passengers, and mobile-friendly access, BART aims to streamline operations for flight departments and enhance communication with clients. The software also integrates with various aviation software platforms, ensuring a seamless experience for users.
private aviation • private jets • private flying • aviation • software development
VP of Customer Success
March 7
BART, A Portside Company
BART is an intuitive web-based private aviation software designed for charter and corporate operations. This platform provides comprehensive solutions for scheduling, recordkeeping, and reporting, catering to the needs of over 500 operators, 7,000 aircraft, and 16,000 crew members. With features like real-time schedule management, an online portal for passengers, and mobile-friendly access, BART aims to streamline operations for flight departments and enhance communication with clients. The software also integrates with various aviation software platforms, ensuring a seamless experience for users.
private aviation • private jets • private flying • aviation • software development
📋 Description
• Portside is a leading provider of modern SaaS solutions for the global aviation industry. • We serve over 1,200 enterprise customers across business aviation, regional commercial aviation, and aircraft leasing & finance. • Seeking a highly driven, strategic, and results-oriented VP of Customer Support & Success. • Responsible for customer retention, satisfaction, and operational efficiency. • Implement scalable processes, AI-driven support solutions, and customer health metrics. • Ensure seamless collaboration between Support, Product, Engineering, Sales, and Accounting. • Build and scale customer support operations, implementing best practices to improve efficiency. • Drive AI initiatives, leveraging automation and AI-driven analytics to improve efficiency.
🎯 Requirements
• 3+ years of leadership experience in Customer Success and/or Support. • Proven track record in building, scaling, and improving customer support and success functions in a fast-paced technology startup or high-growth environment. • Highly execution-focused, results-driven, and comfortable operating with urgency. • Experience implementing support automation, AI-driven tools, and customer success platforms. • Strong expertise in customer health scoring, renewal processes, and escalation management. • Deep understanding of SaaS pricing models, contract renewals, and customer advocacy programs. • Exceptional leadership, communication, and cross-functional collaboration skills. • Ability to analyze data and drive strategic decision-making based on KPIs. • Experience deploying and managing customer support systems and tools.
🏖️ Benefits
• Competitive salary • Fully remote work • Generous time off policy • Health, dental, and vision insurance • Opportunities for professional development and career advancement. • Dynamic, collaborative, and fast-growing work environment.
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