Seasonal Customer Care Associate - Remote (Multiple Shifts Available)

September 4

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BaubleBar Inc.

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Description

• Quickly and efficiently handle a high volume of customer inquiries via email, social, and live chat while navigating multiple computer systems • Resolve customer issues related to orders, returns, shipping, and product information • Communicate effectively with internal teams to ensure customer satisfaction • Maintain detailed and accurate records of customer interactions using our CRM system • Follow company guidelines and procedures to address customer inquiries while maintaining our brand's voice and values • Provide 30-40 hours per week of customer support after initial training period (training will be approximately 10 hours per week to start) • Provide availability to work as least one of the following windows: 6AM-2PM EST, 10AM-6PM EST, 2PM-10PM EST and/or 6PM-2AM EST • Some weekend and holiday availability will be required • This is a temporary-remote role lasting approximately 12-18 weeks • Multiple training classes will be offered with varying start dates throughout mid-September – mid-October

Requirements

• Experience in a customer facing environment (preferably e-commerce or retail) • Highly proficient in using computers, navigating multiple systems, and can type at a minimum speed of 40 words per minute • Working knowledge of Kustomer (or Zendesk/Gorgias), Shopify and/or Netsuite is a HUGE plus! • Manage multiple tasks efficiently while working autonomously • A strong work ethic and top-notch written and oral communication skills • Proficiency using G Suite (Google Docs, Sheets, etc.) • Reliable, high-speed internet and computer in addition to a quiet, distraction-free workspace • You love accessories, of course! Everyone at BaubleBar is passionate about what we do and the incredible products we sell