Customer Support Associate

August 29

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Qwilr

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Create sales experiences through web-based sales material that wows buyers and wins you more deals.

Software as a Service • Sales Enablement Software • Proposal / Price Quote Generation Software • Marketing Software • Document Generation Software

51 - 200

💰 $7.3M Series A on 2020-05

Description

• Customer inquiry handling via HelpScout, email, live chat, and Zoom. • Issue resolution through troubleshooting over Zoom and HelpScout. • Maintain customer communication about ticket status and resolutions. • Monitor performance against key metrics and participate in weekly team meetings. • Collaborate on support processes and product improvements based on feedback.

Requirements

• Excellent command of English, strong written and verbal communication skills. • Empathetic towards customers, able to understand diverse skill sets. • Problem-solving abilities, enjoy finding solutions for customers. • Organized, self-led, strong communication in a remote team setting. • Bonus: B2B SaaS support experience, enthusiasm for customer training, proficiency in support tools.