August 28
πΊπΈ United States β Remote
β° Full Time
π’ Junior
π Customer Support
π«π¨βπ No degree required
β’ The Customer Support Specialist (CSS) will provide outstanding support to clients of Helios, focusing on our HR tech solutions for global payments and payroll. β’ This role involves delivering high-quality customer service, resolving inquiries efficiently, and ensuring client satisfaction. β’ The ideal candidate will be a proactive communicator with strong problem-solving skills and a deep understanding of our product offerings.
β’ 2+ years of experience in customer support or service roles, ideally within the SaaS or HR tech industry. β’ Familiarity with global payment systems and payroll processes is advantageous. β’ Excellent communication and interpersonal skills, with the ability to convey complex information clearly. β’ Strong problem-solving skills, capable of diagnosing and resolving issues effectively. β’ Ability to manage multiple tasks and high-volume inquiries in a dynamic environment. β’ Proficiency with customer support software and CRM systems (e.g., Zendesk, Salesforce). β’ Experience with troubleshooting technical problems and guiding customers through solutions. β’ Highly organized and detail-oriented with effective time management skills. β’ Empathetic and patient with a strong customer-centric approach. β’ Collaborative team player with the ability to work effectively across departments.
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