Customer Support Specialist
August 28
Description
• The Customer Support Specialist (CSS) will provide outstanding support to clients of Helios, focusing on our HR tech solutions for global payments and payroll. • This role involves delivering high-quality customer service, resolving inquiries efficiently, and ensuring client satisfaction. • The ideal candidate will be a proactive communicator with strong problem-solving skills and a deep understanding of our product offerings.
Requirements
• 2+ years of experience in customer support or service roles, ideally within the SaaS or HR tech industry. • Familiarity with global payment systems and payroll processes is advantageous. • Excellent communication and interpersonal skills, with the ability to convey complex information clearly. • Strong problem-solving skills, capable of diagnosing and resolving issues effectively. • Ability to manage multiple tasks and high-volume inquiries in a dynamic environment. • Proficiency with customer support software and CRM systems (e.g., Zendesk, Salesforce). • Experience with troubleshooting technical problems and guiding customers through solutions. • Highly organized and detail-oriented with effective time management skills. • Empathetic and patient with a strong customer-centric approach. • Collaborative team player with the ability to work effectively across departments.
Apply NowSimilar Jobs
August 21
Resource Innovations
201 - 500
Provide processing and customer support for clients to mitigate climate change.
July 21
Whisker
501 - 1000
Support and advance fire safety operations with technical troubleshooting and customer service.
🇺🇸 United States – Remote
💵 $50k - $54k / year
💰 $31M Private Equity Round on 2019-12
⏰ Full Time
🟢 Junior
💝 Customer Support
July 17
KarmaCheck
11 - 50
Lead, train, and support CSR team in fast-growing startup, disrupting background check industry.
🇺🇸 United States – Remote
💵 $60k - $85k / year
💰 $15M Series A on 2022-04
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support