Customer Support Specialist (CSS)

August 28

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Helios Technologies, Inc.

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A global industrial technology leader that develops and manufactures hydraulic and electronic control solutions.

1001 - 5000

Description

• The Customer Support Specialist (CSS) will provide outstanding support to clients of Helios, focusing on our HR tech solutions for global payments and payroll. • This role involves delivering high-quality customer service, resolving inquiries efficiently, and ensuring client satisfaction. • The ideal candidate will be a proactive communicator with strong problem-solving skills and a deep understanding of our product offerings.

Requirements

• 2+ years of experience in customer support or service roles, ideally within the SaaS or HR tech industry. • Familiarity with global payment systems and payroll processes is advantageous. • Excellent communication and interpersonal skills, with the ability to convey complex information clearly. • Strong problem-solving skills, capable of diagnosing and resolving issues effectively. • Ability to manage multiple tasks and high-volume inquiries in a dynamic environment. • Proficiency with customer support software and CRM systems (e.g., Zendesk, Salesforce). • Experience with troubleshooting technical problems and guiding customers through solutions. • Highly organized and detail-oriented with effective time management skills. • Empathetic and patient with a strong customer-centric approach. • Collaborative team player with the ability to work effectively across departments.