Customer Service and Rebate Processing Specialist

August 21

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Energy Efficiency • Market Transformation • Strategic Consulting • Community Engagement • Resource Efficiency

201 - 500

Description

• Provides basic troubleshooting and recommend solutions • Data Entry - enters data into various database applications • Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered • Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents. • Communicates effectively as part of team approach with other departments in servicing customers. • Provides customer service activities such as responding to emails and phone calls. • Provides exceptional customer service and call handling in a customer centric environment. • Safeguards confidential customer information • May provide peer training to co-workers: job shadowing support as assigned in area of responsibility • Willing to support any program within the department as assigned • Other duties as assigned

Requirements

• Minimum of a high school diploma or equivalent • Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm • Minimum 6+ months of related work experience in a call center environment • Proficiency in 10-key data entry from computer keyboard. • Experience with various Microsoft programs, including Word, Excel, Access • Strong attention to detail • Strong organizational and prioritization skills and ability to multi-task • Excellent written and verbal communication skills • A positive and customer - friendly outlook • Able to follow directions as they are given

Benefits

• Three weeks paid vacation per year • Paid holidays • 401(k) plan with employee matching funds • Discretionary bonus • Comprehensive benefits package